Privacy Policy

1. Who we are

The Remap Co. is the trading name of James Buckley, a UK sole trader. We (“we”, “us”, “our”) provide mobile vehicle ECU remapping and the Pre-Remap Health Check across the North West of England. We operate as a mobile service and do not have public premises.

James Buckley trading as The Remap Co. is the data controller for the personal information described in this policy. This policy applies to this website, theremap.co, and to enquiries and bookings made through it.

2. How to contact us

You can contact us about this policy or about your personal information by telephone or WhatsApp on 07795 196 908. If you would prefer a written reply, please say so when you contact us and we will respond in writing.

3. What information we collect

We only collect what we need to answer your enquiry and carry out work on your vehicle.

• Vehicle information. Your vehicle registration, and the make, model, year, fuel type, colour and MOT status and expiry date returned when we look that registration up.
• Your contact details. Your name, mobile number, your email address where you choose to give it, and your preferred way of being contacted.
• Location information. The postcode and address of the place where you would like the work carried out, either selected from address suggestions or typed in by you.
• Enquiry and booking information. What you want to improve about the vehicle, anything you tell us about its condition, faults, maintenance or intended use, the confirmations you tick before sending an enquiry, and our own notes on the status of your enquiry.
• Technical and security information. When you use the vehicle or address lookups on this site, our servers process your IP address and browser user-agent string to apply rate limits and prevent abuse of those lookups. We store only a short-lived, non-identifying counter derived from those details, not the details themselves.
• Campaign information. If you arrive from an advertisement or campaign link, the campaign parameters in that link (utm_ values) are stored with your enquiry so we know where it came from.

We do not ask for payment card details on this website, and there is no online payment on it at present. We do not collect special category data, and we ask you not to send us health or other sensitive information.

4. Why we use it, and our lawful basis

• To look up your vehicle and address so the enquiry is accurate. Lawful basis: steps taken at your request before entering into a contract.
• To review your enquiry, advise on suitability, quote, and arrange and carry out an appointment. Lawful basis: pre-contractual steps at your request, and then performance of our contract with you.
• To contact you about your enquiry or booking by phone, WhatsApp, text or email. Lawful basis: pre-contractual steps at your request, and performance of our contract with you.
• To record the confirmations you gave before work begins (for example that you have disclosed known faults, and that you understand remapping is a vehicle modification). Lawful basis: our legitimate interest in keeping an accurate record of what was agreed, and compliance with our legal obligations.
• To keep our own business records of work carried out. Lawful basis: legal obligation, and our legitimate interest in handling later questions, disputes or claims.
• To protect this website and the paid lookups it uses from abuse. Lawful basis: our legitimate interest in the security and availability of our service.
• To understand which campaigns bring enquiries. Lawful basis: our legitimate interest in running our business efficiently.

We do not send marketing emails or marketing messages, and this website does not collect consent for marketing. Optional website analytics run only if you accept them in the cookie banner — see our Cookie Policy.

5. Who we share it with

We do not sell your personal information and we do not share it for anyone else’s marketing. We use the following categories of service provider, who process information on our instructions:

• DVSA vehicle data lookup. Your registration is sent to the Driver and Vehicle Standards Agency MOT history service to return the vehicle’s details and MOT status.
• Google address lookup. What you type in the address field is sent to Google’s Places service to return address suggestions and the selected address.
• Cloud hosting and database. Our website and enquiry database are hosted by our cloud platform provider, which stores your enquiry securely on our behalf.
• Email delivery. New-enquiry alerts are delivered to our own business inbox through our email delivery provider.

We may also disclose information where we are legally required to do so, or where it is necessary to establish, exercise or defend legal claims — for example to insurers or professional advisers.

6. International transfers

Some of the providers above are based outside the UK or use infrastructure outside the UK, so your information may be transferred internationally. Where that happens, we rely on UK adequacy regulations or on the UK International Data Transfer Addendum to the European Commission’s standard contractual clauses, together with the provider’s own technical safeguards.

7. How long we keep it

• Enquiries that do not lead to work. Kept for up to 12 months from your last contact with us, so we can pick the conversation back up, and then deleted.
• Enquiries and records relating to work we carried out. Kept for 6 years from the end of the work, which reflects the period in which a claim could be brought and our record-keeping obligations.
• Security and rate-limit counters. Kept only for the short window needed to apply the limit, then overwritten or removed automatically.

Where no fixed period applies, we keep information only for as long as it is needed for the purpose it was collected for, and then delete it or reduce it to anonymous records.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• have inaccurate information corrected;
• ask us to delete information where there is no longer a good reason for us to keep it;
• ask us to restrict how we use your information while a concern is being looked into;
• object to our use of your information where we rely on our legitimate interests;
• ask us to transfer information you gave us to you or another provider in a machine-readable format, where the processing is based on your consent or on a contract and carried out by automated means;
• withdraw consent at any time where we rely on consent, such as optional website analytics.

To exercise any of these rights, contact us using the details in section 2. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

9. Security

Enquiries are stored in a database that the public side of this website cannot read or write directly. Enquiry details are submitted and saved server-side after validation, access to the enquiry inbox requires a login and is restricted to authorised administrators, traffic to this website is encrypted in transit, and the keys used for the vehicle and address lookups are held on our servers and never exposed in your browser.

10. Cookies

Information about the cookies and browser storage this website uses, and how to change your choice, is set out in our Cookie Policy.

11. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The current version is always the one published on this page.